Privacy policy

Last updated: August 18, 2025
Applies to: WatchTrio (https://watchtrio.com)

Who We Are

WatchTrio (“we”, “us”, “our”) operates the website at https://watchtrio.com.
Contact email: info@watchtrio.com
Postal address: No. 35, Dongbiankeng, Shajing Street, Bao’an District, Shenzhen, Guangdong 518104, China.

What Data We Collect

Orders & Accounts: name, email, phone number, billing/shipping address, order details, and payment identifiers (processed by our payment providers; we do not store full card numbers).
Site Usage: pages viewed, add-to-cart actions, wishlists, on-site search, clicks, device/browser information, IP address, and approximate location.
Marketing & Communications: newsletter preferences and engagement (opens/clicks).
Reviews & User-Generated Content: text you submit and any images/videos attached to product reviews (these may be displayed publicly).
Cookies & Pixels: see “Cookies & Consent” below.

How We Use Your Data

To fulfill the contract: process payments, ship orders, handle returns/refunds, provide customer support, and send order updates.
Operations & Security: debugging, troubleshooting, fraud prevention, and risk control.
Improvement & Analytics: audience measurement and site optimization (e.g., Google Analytics).
Marketing: with your consent where required, we may send product updates and use analytics/advertising cookies for measurement and limited personalization.

Sharing with Third Parties

We share data only for the purposes above with trusted service providers who process it under our instructions:

Payments: e.g., Stripe/PayPal/your acquiring bank (they process your payment details directly).
Logistics & Warehousing: carriers and fulfillment partners for shipping and customs.
Email & Support: email delivery and customer support tools.
Analytics & Ads: Google Analytics/Google Ads, Meta (Facebook) Pixel, TikTok Pixel, etc., for measurement and remarketing (see Cookies).
We do not sell your personal information.

Legal Bases (EU/UK)

Performance of a contract (Art. 6(1)(b) GDPR): order processing and support.
Legitimate interests (Art. 6(1)(f)): site security, basic analytics, fraud prevention.
Consent (Art. 6(1)(a)): optional analytics/advertising cookies and marketing emails.
Legal obligations (Art. 6(1)(c)): tax, accounting, compliance.

Cookies & Consent

We use necessary cookies for the site to function, and—with your consent—analytics and advertising cookies (including Google/Meta/TikTok pixels) for measurement and limited personalization.
You can manage or withdraw consent at any time via the “Cookie Settings” link (for example, in the footer) or our cookie banner. For details, see our cookie notice.

Data Retention

Orders & invoices: typically 6–7 years (to meet tax and audit requirements).
Account data: deleted or anonymized 30–90 days after account closure, unless law requires otherwise.
Marketing subscriptions: until you unsubscribe or withdraw consent.
Logs & analytics: generally 12–26 months, depending on tool configuration.

International Transfers

Our services and some providers may be located outside your country. For EU/UK users, when transferring data internationally we rely on lawful mechanisms such as Standard Contractual Clauses (SCCs) and apply appropriate technical and organizational safeguards.

Your Rights

You may access, rectify, delete, restrict processing, and request portability of your personal data. You may also object to processing based on legitimate interests and withdraw consent at any time (this does not affect past lawful processing).
To exercise your rights, email info@watchtrio.com. EU/UK users may also lodge a complaint with their supervisory authority.

California Privacy (CCPA/CPRA)

We do not sell your personal information. For advertising measurement and remarketing we may share (as defined under CPRA) online identifiers (e.g., cookie IDs) and internet activity (pages viewed, clicks) with advertising partners.
You can opt out via our “Do Not Sell or Share My Personal Information” link (provide this link in your footer or within this page) and by adjusting preferences in Cookie Settings.
In the last 12 months, the categories collected/shared include: identifiers (cookie ID, IP), internet activity (browsing/interaction), and approximate geolocation—used only for the purposes described above.

Children

Our services are not directed to children under 13. If you believe a child has provided personal data without parental consent, contact info@watchtrio.com and we will delete it promptly.

Security

We use reasonable safeguards, including HTTPS, access controls, encryption where appropriate, and data minimization, to protect your information. No method of transmission or storage is 100% secure.

Changes to This Policy

We may update this policy from time to time and will note the “Last updated” date at the top. For material changes, we will provide additional notice on the site or via email.

Contact Us

Email: info@watchtrio.com
Address (for correspondence; do not return goods without an RMA):
No. 35, Dongbiankeng, Shajing Street, Bao’an District, Shenzhen, Guangdong 518104, China